Frequently Asked Questions
Everything you need to know about your Kobo experience.
What is the battery life of a Kobo eReader?
Kobo eReaders are designed to last for weeks on a single charge, depending on individual usage, screen brightness settings, and Wi-Fi connectivity.
Can I read library books on my Kobo device?
Yes, most Kobo eReaders feature built-in OverDrive support, allowing you to borrow and read eBooks from your local public library directly on your device.
What is your return policy for hardware?
We offer a 30-day return policy for eReaders and accessories purchased through our store, provided they are in their original packaging and condition.
Are Kobo eReaders waterproof?
Several models, such as the Kobo Libra 2 and Kobo Sage, feature IPX8-rated waterproofing, making them safe for reading in the bath or by the pool for up to 60 minutes.
How long does shipping take for device orders?
Standard shipping typically takes 3-7 business days within North America. Expedited shipping options are available at checkout for faster delivery.
What file formats do Kobo eReaders support?
Kobo devices natively support 15 file formats, including EPUB, EPUB3, FlePub, PDF, MOBI, JPEG, GIF, PNG, BMP, TIFF, TXT, HTML, RTF, CBZ, and CBR.